One Stop eGovernment for Small and Medium- Sized Enterprises (SME): A Strategic Approach and Case Study to Implement the EU Services Directive

In view of EU services directive, providers of public services are required to reengineer their product and process organization. Of the underlying information systems and the IT infrastructure this has direct influence on the organization. The fundamental requirements include the establishment of points of single contact for enterprises and the procedures and formalities relating to access to a service activity and to the exercise thereof by electronic means. In addition to the federal and regional authorities, the municipalities are especially affected by this, as they hold most of the process and decision-making authorities of the government services sector. Virtualization and bundling of service goods will be subsequently introduced as essential differentiation criteria. In doing so, the degree of virtualization of public services is already high in many places. Nevertheless, this development with respect to the bundling of services is still in the initial phase. This article presents a strategic approach to the bundling of public services. The strategy approach will substantiated for the state capital of Düsseldorf in terms of a “One-Stop eGovernment” with main focus on small and medium-sized enterprises

Towards Automated Analysis of Business Processes for Financial Audits

Financial audits play a significant role in the economy by safeguarding the correctness of published financial information. Public auditors face the challenge to audit financial statements that are created by increasingly integrated and complex information systems. This paper addresses a specific problem in the auditing process. A major challenge in this process is the analysis and audit of business processes that produce financial entries. We illustrate results from applying business process mining techniques to extensive test and real life data and discuss gained insights from the application for the development of automated business process analysis methods in the context of financial audits

DIFFUSION OF WEB 2.0 IN HEALTHCARE: A COMPLETE INVENTORY COUNT IN THE GERMAN HEALTH INSURANCE LANDSCAPE

The Internet is increasingly used as a source for information and knowledge. In the context of information gathering on health-related issues via Internet, healthcare institutions such as health insurance companies are important information providers. In this context the emergence and broad adoption of Web 2.0 technologies can be observed. As health insurance companies play a highly relevant role in the German healthcare system, we conduct a comparative analysis. The following questions are of interest: (1) How many German health insurance providers apply Web 2.0 technologies? (2) How has the application of Web 2.0 technologies in the German health insurance landscape changed? (3) Does diffusion and growth indicate an increasing fashion wave in this context? According to an adapted conceptual model for Web 2.0 use, all private and public health insurances were analyzed according to the use of Web 2.0 technologies. Our results show that public health insurers provide more Web 2.0 technologies than private health insurance providers. The inter-temporal analysis between 2009 and 2010 shows some significant changes for the diffusion of Web 2.0 technologies

Participatory Design of Web 2.0 Applications in SME Networks

In increasingly complex and dynamic markets, small and medium sized enterprises (SME) face new challenges. Amongst others, these are innovativeness and technological expertise. In order to counteract the challenges, SMEs cooperate in corporate networks. Here, information and communication technologies are main drivers. At this point, Web 2.0 technologies are uttermost important. Until now, the development and implementation of Web 2.0 applications in SMEs was proceeded independently from the future users. We aim at bridging this gap by developing a participatory procedural model. The presented model includes the futures users from the beginning of the development process. The model respects SME specific characteristics

Eyetracking-Forschung in Wirtschaftsinformatik und Information Systems Research - Literaturanalyse und Anwendungspotenziale

Der vorliegende Beitrag untersucht den aktuellen Stand der Eyetracking-Forschung in der deutschsprachigen Wirtschaftsinformatik und im anglo-amerikanischen Disziplinpendant Information System Research. Er basiert auf einer Literaturanalyse, in der recherchierte Beiträge aus wissenschaftlich repräsentativen Publikationsorganen sowohl inhaltlich als auch methodisch abgegrenzt werden. Auf Basis der Analyse und Synthese werden Anwendungspotenziale und Forschungsbedarfe aus Sicht der gestaltungsorientierten Wirtschaftsinformatik aufgezeigt. Forschungspotenzial besteht für Arbeiten, die sich mit der Entwicklung, dem Einsatz und Nutzen von Informations- und Kommunikationssystemen befassen und Eyetracking im Erkenntnisprozess einsetzen. Darüber hinaus kann eine Forschungslandkarte den Diskurs innerhalb der Disziplin unterstützen